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Frequently Asked Questions
Orders & Shipping
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FAQ
General Questions
Every plant ships with a printed care card covering light, watering frequency, and common troubleshooting — and our full Plant Care Guide is free to browse online.
Photograph the plant and packaging within 48 hours of delivery and email our care team; we'll replace it or refund it, no return shipping required.
Yes — plants are shipped potted and ready to display. If you've chosen a decorative pot separately, we'll nest the nursery pot inside it for you.
Yes, up to 24 hours before your scheduled dispatch. Contact us with your order number and preferred new date.
Many are — each product page lists a clear pet-friendly indicator. Filter by ‘Pet-safe’ on the shop page to browse only those varieties.
Yes, for both home and office spaces. Book a 30-minute video consultation through the Contact page and we'll suggest a plant plan for your light and space.
Still Have a Question?
Our care team answers emails personally — no chatbot, no ticket number.
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